Jackpot City Casino Ontario review 2024

Jackpot City Casino Ontario review 2024

JackpotCity Casino at a glance

Casino Name Jackpot City Casino
Owner Digimedia Limited Casinos
Year Established 1998
Number of Games 500+
Games offered Slots, Blackjack, Roulette, Baccarat, VideoPoker, LiveGames, Bingo, Keno, Craps, Scratchcards
Software Used Microgaming, NetEnt, Playtech, Crazy Tooth Studio, Foxium, Just For The Win, Rabcat
Compatible Devices Android, iPhone, Windows Phone, iPad, Mac / PC, Tablet, Blackberry
Payout Percentage 97.84%
Payout Days 1-2 days
Max Jackpot 5,000,000
Languages German, Greek, English, Spanish, Finnish + 7 more
Customer Support Email, Live chat, Phone
Banking Options Visa, Mastercard + 9 more

JackpotCity Casino at a glance

Expert JackpotCity Casino review 2024

JackpotCity is one of the longest-standing casino operators, having been around since 1998. After Ontario legalized online gambling in 2022, it was one of the first casinos to launch its platform in the province. Here I’ve looked at everything JackpotCity Ontario offers, from its mobile capabilities to its game selection. So, if you’re an Ontario online casino player looking for a new casino, read my JackpotCity review to see if it’s the one for you.


  • Best Casino of the Year 2019 Gold Awards
  • Part of Ontario’s Super Group
  • 24/7 live chat customer support
  • License with the AGCO and eCOGRA tested


  • Fewer games on the Ontario site
  • Slow withdrawal process

JackpotCity Casino games and software

Although JackpotCity’s games lobby isn’t the most extensive, you can still try your hand at popular casino games online, such as progressive jackpot slots and table games. Most titles are brought to you by Games Global and Pragmatic Play. I’d prefer to see a few more big developers, but at least the Ontario online casino has partnered with two of the best in the game.

Games Game type Number of games Most played games
Slots Casino game 300+ Thunderstruck II, Amazing Link Apollo, Arctic Enchantress, Break Away Deluxe
Jackpots Casino game 20+ African Quest, Hyper Gold, Kings of Cash, Divine Riches Helios
Blackjack Card game 20+ Switch Redeal Blackjack, Switch Multi-Hand European Blackjack, Eclipse Blackjack, Perfect Strategy Blackjack
Roulette Table game 20+ Dealers Club Roulette, Extreme Multifire Roulette, Scarab Auto Roulette

Live casino games

If, like me, you prefer the thrill of live casino games, then you’ll love the live dealer portfolio. I thoroughly enjoyed immersing myself in JackpotCity’s live-action games. The overall experience was seamless and mirrored exactly what you’d get from a brick-and-mortar casino. My favorite titles include ONE Blackjack and Speed Roulette. The low minimum and high maximum bet limits will suit players of all budgets.

Games Variety Number of games Minimum bet Maximum bet Software
Live blackjack Live Exclusive Blackjack, Live Sports Blackjack, ONE Blackjack, High Streak Blackjack 20+ $1 $5,000 Games Global, Pragmatic Play
Live roulette Mega roulette, Live Private Roulette, Live Sports Roulette, Speed Roulette 20+ $0.1 $5,000 Games Global, Pragmatic Play

Whatever your game preference or budget, you’ll find something to suit you at JackpotCity Ontario. With big names like Games Global and Pragmatic Play behind the development, you can rely on an immersive in-play experience. Still, in the future, I would like to see more games added to compete with other bigger Ontario online casino sites to bump up my 4.2/5 score.

Deposits and withdrawals

For the next part of my JackpotCity review, I checked out the available payment methods for Ontario players. You can choose from a good selection of localized and international options, including Visa, Mastercard, Interac, MuchBetter, eCheck, and Apple Pay. Prepaid Paysafecards are also an option, perfect for those who want to control their spending.

I was particularly impressed with how quickly JackpotCity processed my deposits. Funds were in my account within seconds of completing. The minimum deposit limit of $10 is another way the casino accommodates players on a budget.


Deposit methods Minimum deposit
Visa $10
MasterCard $10
Interac online $10
eCheck $10
Instadebit $10
MuchBetter $10
Paysafecard $10


I wasn’t quite as satisfied when it comes to withdrawals. The minimum withdrawal amount of $50 is significantly higher than other casino brands. Some options, such as debit cards and bank transfers, can also take up to seven days to pay out. That said, the withdrawal process at JackpotCity is a breeze and comes with no extra charges.

Withdrawal method Withdrawal time Minimum withdrawal
Visa 3 - 7 business days $50
Mastercard 3 - 7 business days $50
Interac online 1 - 2 business days $50
eCheck 3 - 7 business days $50
Instadebit 3 - 7 business days $50
MuchBetter 1 - 2 business days $50

The casino accepts many reputable and popular banking options, including credit cards, e-wallets, bank transfers, and prepaid cards. Where JackpotCity falls short is its slow withdrawal process for certain payment methods. I would also like a lower withdrawal limit, as $50 is pretty high, hence the 4/5 score.

JackpotCity security and customer support

I saw high standards for security from the site during my JackpotCity Casino review. Holding a license from the Alcohol and Gaming Commission of Ontario (AGCO) is the standard protection I’d expect to find, and then the brand goes the extra mile.

With the AGCO and iGaming Ontario keeping a careful eye on JackpotCity, you can be sure it’s running a tight ship. Personal data security is second to none, thanks to SSL encryption technology. This tech ensures your personal and financial details will be protected and out of the hands of potentially harmful third parties.

Furthermore, as a licensed casino site, it must receive regular audits on its RNGs (Random Number Generators) to guarantee game fairness. You can play games confidently, knowing the outcomes are unbiased. Finally, I found the advice on Responsible Gambling to be very thorough. The site covers everything from implementing on-site tools like self-exclusion and deposit limits to contact details for ConnexOntario and other dedicated support groups.

Customer care

My JackpotCity online review wouldn’t be complete without assessing its customer support. Ontario players needn’t worry; the casino has you covered if you encounter any issues. The dedicated FAQ page is detailed and competent enough to answer the most common queries that could crop up. If that’s no help, you can contact support staff through the 24/7 live chat feature or email. I tested both out but found the live chat option the best and quickest method for answering my questions.

You’ll be taken good care of at JackpotCity. Support staff work around the clock to provide swift and professional responses through the live chat feature. There’s also an email option and a dedicated FAQ page if further assistance is needed. The site uses industry-leading encryption technology to provide more than adequate data protection and security measures. You can play here with confidence, knowing it’s safe and legit. I’d like to see phone support added in the future to take my 4.5 score a little higher.

JackpotCity mobile gaming

Although a dedicated JackpotCity mobile app is provided in other countries, it isn’t currently available for download in Ontario. That said, the mobile site is optimized for mobile browsers for on-the-go casino fun. Thanks to HTML5 technology, Ontario players can access their favorite casino games from anywhere. The mobile casino experience transitions seamlessly from desktops to whatever iOS or Android smartphone or tablet you use.

JackpotCity claims to have one of the best mobile casinos in Canada, so I had to put that to the test. I used my iPhone 11 and found games loaded quickly. The visuals and graphics were second to none, and I saw no difference between playing on my iPhone or laptop.

Although most of JackpotCity’s games are mobile-optimized and can be played on the go, I would like to see a native app for Ontario players in the future. Mobile casino apps tend to offer better connectivity and usability alongside the option to set up notifications and alerts. Still, the current mobile offering get a 4.5/5 from me.


To round up my JackpotCity online casino review, I gave it an overall score of 4.4/5. I would’ve scored it higher if it weren’t for the modest game’s library and slower payout times. Still, if you’re looking for a safe and legal platform to play top slots and table games, you’ll undoubtedly feel like you’ve hit the jackpot. So, what are you waiting for? Sign up today to begin your JackpotCity Casino journey and join many other satisfied Ontario players.

JackpotCity Casino FAQs

Yes. JackpotCity has top casino security and is licensed and regulated by the Alcohol and Gaming Commission of Ontario.

Does JackpotCity payout?

Absolutely. You can receive your winnings using various trusted banking options, including debit cards, e-wallets, and online banking.

Is there a JackpotCity Casino app?

Unfortunately, no JackpotCity app is available for Ontario players to download right now. But not to worry, you can play mobile casino games using your device’s browser instead. It’s built with HTML5 technology, so it’s mobile-optimized and responsive, regardless of the device.

Can I play for real money at JackpotCity Ontario?

You bet. You can play JackpotCity’s 400+ casino games for free in demo mode or by placing a real money wager to be in with the chance of winning a cash payout.

Who owns JackpotCity Ontario?

JackpotCity Casino Ontario is owned by Baytree Interactive Limited. They are an established name in the industry and their portfolio also includes Ruby Fortune and Spin Casino. Baytree casinos offer excellent data protection, secure banking, and 24-hour support to players.

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