Jackpot City Casino Ontario review | September 2024
Jackpot City Ontario at a glance
| Casino Name | Jackpot City Casino |
|---|---|
| Owner | Digimedia Limited Casinos |
| Year Established | 1998 |
| Number of Games | 500+ |
| Games offered | Slots, Blackjack, Roulette, Baccarat, VideoPoker, LiveGames, Bingo, Keno, Craps, Scratchcards |
| Software Used | Microgaming, NetEnt, Playtech, Crazy Tooth Studio, Foxium, Just For The Win, Rabcat |
| Compatible Devices | Android, iPhone, Windows Phone, iPad, Mac / PC, Tablet, Blackberry |
| Payout Percentage | 97.84% |
| Payout Days | 1-2 days |
| Max Jackpot | 5,000,000 |
| Languages | German, Greek, English, Spanish, Finnish + 7 more |
| Customer Support | Email, Live chat, Phone |
| Banking Options | Visa, Mastercard + 9 more |
Jackpot City Ontario at a glance
Looking for Jackpot City information outside Ontario?If youâve landed here outside of Ontario but want more information about this casino, check out our Jackpot City Canada review that covers all other provinces in the country.
Our Jackpot City Casino Ontario review
Jackpot City is one of the longest-standing casino operators, having been around since 1998. It’s the official online casino partner of the Toronto Maple Leafs and Toronto Raptors. After Ontario legalized online gambling in 2022, it was one of the first casinos to launch its platform in the province. Iâve looked at everything Jackpot City Ontario offers, from its mobile capabilities to game choice and customer support levels. So, if youâre an Ontario online casino player looking for a new place to play, read my Jackpot City Ontario review to see if itâs the one for you.
Pros
- Exclusive Ontario mobile app
- Games from the top providers
- 20+ progressive jackpot slots
- 6-tier loyalty program
- 24/7 customer support
Cons
- Fewer games on the Ontario site
- Slower than average withdrawals
Top games and software on offer
Although Jackpot Cityâs games lobby isnât the most extensive, you can still try your hand at popular casino games online, such as progressive jackpot slots and table games. Most titles are brought to you by Games Global and Pragmatic Play. Iâd prefer to see a few more providers, but at least the Ontario online casino has partnered with two of the best in the industry.
The rules and regulations in Ontario are a little stricter than Canada’s other provinces, which means fewer games are on offer. As a result, you wonât see a software provider’s complete portfolio of games listed or any scratch cards, keno, or bingo.
| Games | Game type | Number of games | Most played games |
|---|---|---|---|
| Slots | Casino game | 400+ | Thunderstruck II, Amazing Link Apollo, Arctic Enchantress, Immortal Romance |
| Jackpots | Casino game | 20+ | Mega Moolah, Hyper Gold, Kings of Cash, Divine Riches Helios |
| Blackjack | Card game | 20+ | Switch Redeal Blackjack, Switch Multi-Hand European Blackjack, Eclipse Blackjack, Perfect Strategy Blackjack |
| Roulette | Table game | 20+ | Dealers Club Roulette, Extreme Multifire Roulette, Scarab Auto Roulette |
Play immersive live casino games
If you prefer the thrill of live casino games, youâll love the live dealer portfolio. I thoroughly enjoyed immersing myself in this casino’s live-action games. The overall experience was seamless and mirrored exactly what youâd get from a brick-and-mortar casino. My favorite titles include ONE Blackjack and Speed Roulette. The low minimum and high maximum bet limits will suit players of all budgets.
| Games | Variety | Number of games | Minimum bet | Maximum bet | Software |
|---|---|---|---|---|---|
| Live blackjack | Live Exclusive Blackjack, Live Sports Blackjack, ONE Blackjack, High Streak Blackjack | 20+ | $1 | $5,000 | Games Global, Pragmatic Play |
| Live roulette | Mega roulette, Live Private Roulette, Live Sports Roulette, Speed Roulette | 20+ | $0.1 | $5,000 | Games Global, Pragmatic Play |
Whatever your game preference or budget, youâll find something to suit you at Jackpot City Ontario. With big names like Games Global and Pragmatic Play behind the development, you can rely on an immersive in-play experience. Still, in the future, I would like to see more games added to compete with other bigger Ontario online casino sites to bump up my 4.2/5 score.
Enjoy popular slots
With over 400 slots available, Jackpot Cityâs online casino in Ontario boasts games from the leading providers in the industry like Pragmatic Play and Microgaming. But when we compare this to a casino like PlayOJO that offers 3,000+ titles, Jackpot City Ontario isn’t as competitive.
Microgaming, which is now part of Games Global, offers many of its top titles such as Thunderstruck II and the ever-popular Mega Moolah progressive slot. If you’re a fan of jackpots, you’ll be pleased to know that WowPot slots are available here. It holds the world record for a win on a progressive jackpot slot of $58 million! âŹ38,461,200.95 to be exact, and it was won on the Wheel of Wishes slot.
Our top 5 Jackpot City Ontario slots
With so many to choose from, itâs not always easy to find the best online slots at Ontario casinos. Here are our top 5 picks this operator has for players to enjoy:
| Slot name | RTP | Software provider | Volatility |
|---|---|---|---|
| Immortal Romance | 96.86% | Microgaming | Very high |
| Fruit Shop | 96.71% | NetEnt | Low to medium |
| Masters of Valhalla | 96% | Snowborn Games | High |
| Wheel of Wishes | 93.34% | Alchemy Gaming | Low |
| Blazing Bison Gold Blitz | 94% | Fortune Factory Studios | HIgh |
How to sign up, deposit, and play at Jackpot City
- 1 Head to the Jackpotcity.ca Ontario site or download the app
- 2 Hit the orange âSign Upâ button
- 3 Confirm your location as Ontario
- 4 Fill in your personal information
- 5 Confirm youâre 19+ and verifying your email address
- 6 Navigate to the Bank tab and select âDepositâ
- 7 Choose your preferred payment option
- 8 Follow the prompts to deposit and start playing
Expert insight: don’t just take our word for it!
Victor H. Royer, published author and CA casino expert “Check that the online casino you are about to play at is properly licensed in a respected and verifiable jurisdiction. Specifically, look at sites such as this one where you can source several links to already-approved online casinos.”
Deposits and withdrawals
For the next part of my Jackpot City review, I checked out the available payment methods for Ontario players. You can choose from a good selection of localized and international options, including Visa, Mastercard, Interac, MuchBetter, eCheck, and Apple Pay. Prepaid Paysafecards are also an option, perfect for those who want to control their spending.
I was particularly impressed with how quickly the casino processed my deposits. Funds were in my account within seconds of completing. The minimum deposit limit of $10 is another way the casino accommodates players on a budget.
Deposits
There’s a minimum deposit limit of $10, which is in line with the industry average and other leading casinos such as Spin, PlayOJO, and Wildz.
| Deposit methods | Minimum deposit |
|---|---|
| Visa | $10 |
| MasterCard | $10 |
| Interac online | $10 |
| eCheck | $10 |
| Instadebit | $10 |
| MuchBetter | $10 |
| Paysafecard | $10 |
Withdrawals
I wasnât quite as satisfied when it comes to withdrawals. The minimum withdrawal amount of $50 is significantly higher than other casino brands. Some options, such as debit cards and bank transfers, can take up to seven days to pay out. That said, the withdrawal process at Jackpot City Ontario is a breeze and comes with no additional fees.
| Withdrawal method | Withdrawal time | Minimum withdrawal |
|---|---|---|
| Visa | 3 - 7 business days | $50 |
| Mastercard | 3 - 7 business days | $50 |
| Interac online | 24 - 48 hours | $50 |
| eCheck | 3 - 7 business days | $50 |
| Instadebit | 3 - 7 business days | $50 |
| MuchBetter | 24 - 48 hours | $50 |
The casino accepts many reputable and popular banking options, including credit cards, e-wallets, bank transfers, and prepaid cards. Where Jackpot City falls short is its slow withdrawal process for certain payment methods. I would also like a lower withdrawal limit, as $50 is pretty high, hence the 4/5 score.
Explore the new Jackpot City Ontario app
Good news! There is now a dedicated Jackpot City Ontario app exclusively for iOS and Android players. The developers have worked hard to create these as there was only ever an optimized mobile site in the past. You can either go to the respective app stores or click on a download link on the Jackpot City website for iOS or Android. It’s one of the best Ontario casino apps around.
If you want to stick with the mobile site, their use of the latest HTML5 technology ensures a mobile casino experience that transitions seamlessly from desktops to smartphones or tablets.
Jackpot City claims to have one of the best mobile casinos in Canada, so I had to put that to the test. I used my iPhone 15 and found games loaded in two to three seconds The visuals and graphics were second to none, and I saw no difference between playing on my iPhone or laptop.
Itâs great to see an app now available exclusively for Ontario players. The mobile experience was good previously, but now itâs even better. It deserves a score of 4.8/5 from me.
Mobile app ratings
Jackpot City on the App Store: 4.5/5 (1.7k reviews)
Jackpot City on the Play Store: 4.3/5 (547 reviews)
The ratings are good and better than a lot of big names in the industry. Take PlayOJO for example, whose app scores 3/5 in the App Store and 4/5 in the Play Store. There are many positive reviews about the app’s navigation, loading times, and payout speed on both iOS and Android. Negative reviews tend to stem from players not winning rather than problems with the app itself.
“Easy to navigate and get your winnings fast!” - Melissa, Play Store review, July 31, 2024
I like the developer’s responses to reviews on the Play Store too. It shows that they care and are always looking for ways to improve as well as being on the ball regarding the latest app reviews. Not many other casinos do this at all from what I’ve seen.
Jackpot City Ontario app overview
| iOS | Android | |
|---|---|---|
| Compatibility | iOS 14.0 or later | Android Pie or later |
| Size | 18.5 MB | 25.1 MB |
| Rank | #14 in Casino | NA |
| Price | Free | Free |
A safe and secure casino
I saw high standards for security from the site during my Jackpot City Casino Ontario review. Holding a license from the Alcohol and Gaming Commission of Ontario (AGCO) is the standard protection I’d expect to find, and then the brand goes the extra mile.
With the AGCO and iGaming Ontario keeping a careful eye on this operator, you can be sure itâs running a tight ship. Personal data security is second to none, thanks to 128-bit Secure Sockets Layer (SSL) encryption technology. This tech ensures your personal and financial details are always protected and out of the hands of potentially harmful third parties.
Furthermore, as a licensed casino site, it must receive regular audits on its RNGs (Random Number Generators) to guarantee game fairness. You can play games confidently, knowing the outcomes are unbiased. Finally, I found the advice on Responsible Gambling to be very thorough. The site covers everything from implementing on-site tools like self-exclusion and deposit limits to contact details for ConnexOntario and other dedicated support groups.
Around the clock support
My Jackpot City Ontario review isn’t complete without assessing its customer support. Ontario players neednât worry; the casino has you covered if you encounter any issues. The dedicated FAQ page is detailed and competent enough to answer the most common queries that could crop up. If thatâs no help, you can contact support staff through the 24/7 live chat feature or email. I tested both out but found the live chat option the best and quickest method for answering my questions.
Youâll be taken good care of at Jackpot City. Support staff work around the clock to provide swift and professional responses through the live chat feature. There’s also an email option and a dedicated FAQ page if further assistance is needed. The site uses industry-leading encryption technology to provide more than adequate data protection and security measures. You can play here with confidence, knowing it’s safe and legit. Iâd like to see phone support added in the future to take my 4.5 score a little higher.
Hereâs a list of whatâs available for Ontario players:
- 24/7 live chat
- Comprehensive FAQs
- Email support - support@jackpotcity.com
- Phone support - +1 (800) 768 1946 or +1 (236) 304 8796
- Headquarters - Ground Floor, Kingsway House, Havilland St. St Peter Port, Guernsey GY1 2QE
Conclusion
To round up my Jackpot City online casino review for Ontario players, I gave it an overall score of 4.3/5. I wouldâve scored it higher if it werenât for the modest games library and slower payout times. Still, if youâre looking for a safe and legal new online casino in Ontario to play top slots and table games, youâll undoubtedly feel like youâve hit the jackpot. So, what are you waiting for? Sign up today to begin your Jackpot City journey and join many other satisfied players.
FAQs
Is Jackpot City legal in Ontario?
Yes. Jackpot City Ontario has top casino security and is licensed and regulated by the Alcohol and Gaming Commission of Ontario.
Does Jackpot City payout?
Absolutely. You can receive your winnings using various trusted banking options including debit cards, e-wallets, and online banking.
How long does it take to withdraw at Jackpot City casino Ontario?
JackpotCity Ontario players can expect to receive withdrawals anywhere from one day up to seven depending on the banking method used. For example, MuchBetter payouts are processed within 24 hours, whereas debit card withdrawals can take around three days.
Is there a Jackpot City Ontario Casino app?
Yes, there is now an exclusive Jackpot City Ontario app for iOS and Android players. These can be downloaded from the respective app stores, but you can still choose to enjoy a fully optimized mobile site if you don’t want to use an app.
How to I contact Jackpot City Casino Ontario?
You can email, call, or chat with Jackpot City live support. Theyâre available 24/7, and we list the email address and phone numbers in the main body of our review.
Can I play for real money at Jackpot City Ontario?
Yes. You can play Jackpot City Ontarioâs 500+ casino games for free in demo mode or by placing a real money wager to be in with the chance of winning a cash payout. It’s worth noting that you can only play the free demo games once your desktop or Jackpot City casino mobile login.
Who owns Jackpot City Casino Ontario?
Jackpot City Ontario is owned by Baytree Interactive Limited. They are an established name in the industry and their portfolio also includes Ruby Fortune and Spin Casino. Baytree casinos offer excellent data protection, secure banking, and 24-hour support to players.
Written by Martin Backhouse
Content Editor Martin is one of our newest members of the Casino.org team and he brings over 15 years of iGaming experience to the table. Heâs written for some established brands over the years and understands what players want being one himself. His primary focus is North America.
Fact-checked by Alexander Korsager
Chief Gaming Officer Alexander Korsager has been immersed in online casinos and iGaming for over 10 years, making him a dynamic Chief Gaming Officer at Casino.org. He uses his vast knowledge of the industry to ensure the delivery of exceptional content to help players across key global markets. Alexander checks every Ontario online casino on our shortlist offers the high-quality experience players deserve.
References
- Jackpot City Ontario Play Store app reviews (July 2024)
- Games Global WowPot jackpot world record win (January 2024)
References
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